Affiliates Module Doesn't Appear to Work Properly

7 replies [Last post]

Thu, 02/18/2010 - 17:24

mullman71

Offline

Joined: 02/10/2010

Status:

Answered

I installed and configured the affiliate module to work with an ubercart powered site and performed a test by using the affiliate link provided in my admin user account. When I use that link in a new browser and proceed through the product purchase screens there is no credit given to the affiliate. Did I miss a step?

UPDATE
I just manually assigned the affiliate to a user and performed another test purchase. This time the credit was received so it appears to be something with the link.

Thu, 02/18/2010 - 18:19

Leighton Whiting

Offline

Joined: 06/02/2009

Mullman, Was the purchaser

Mullman,
Was the purchaser someone who already had an account with your site? If that is the case, they won't be set as a referral. It only works for users who are referred to your site but don't already have an account...

Sincerely,
Leighton Whiting

Thu, 02/18/2010 - 19:36

mullman71

Offline

Joined: 02/10/2010

Nope, new user

The way I tested was to copy the URL from the "affiliate" account user page in a Firefox session then paste it into a new IE session which had no user logged in. I stepped through the checkout process and completed the purchase then switched back to my Firefox session logged in with admin capabilities to complete the order. Then I checked my affiliate account and there was no credit for the purchase. I also checked the new user's account settings and the "affiliate" field was blank. Shouldn't that automatically get assigned to the affiliate from the link?

Mon, 02/22/2010 - 17:23

mullman71

Offline

Joined: 02/10/2010

Any ideas on how to get the

Any ideas on how to get the affiliate links to work properly?

Fri, 02/26/2010 - 15:56

Leighton Whiting

Offline

Joined: 06/02/2009

Mullman, I've figure out what

Mullman,
I've figure out what the problem was. Ubercart wasn't using the regular methods for creating a user, so I had to write a custom solution to make sure the affiliate is recorded and credited. It is working now, and I will be releasing it shortly in Affiliates Suite version 2.6

Sincerely,
Leighton Whiting

Tue, 03/02/2010 - 06:30

mullman71

Offline

Joined: 02/10/2010

Works like a charm

Thanks for all your help on this. The site is working great now! Well done on this great product.

Wed, 05/05/2010 - 17:39

mullman71

Offline

Joined: 02/10/2010

This issue is recurring

Since upgrading to version 6.x-3.0, my client is reporting this issue again. The referrals appear to be assigning but the affiliate's balance is not being credited after their referral makes a purchase. Any ideas?

Wed, 05/05/2010 - 21:11

Leighton Whiting

Offline

Joined: 06/02/2009

Mullman, Can you try

Mullman,
Can you try upgrading to 3.1 and see if the problem is still there?

Sincerely,
Leighton Whiting

Support

Your Cart

Twitter Feed

Random FAQs

Helpful Information

Tools I Use