User not being logged in after purchase

6 replies [Last post]
medway
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Joined: 02/18/2010
Status: 
Answered

Hi,

Have just started using this script to test it.  Having an issue where the user is not logged in after purchase so gets access denied error when I try to redirect them to the protected pages.

Any idea on what the cause is, Let me know what info you need.

Thanks

Jesse

medway
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Joined: 02/18/2010
Ok another issue, same one I

Ok another issue, same one I had with LM paypal is after the user has access, about 30 minutes or so later they get cancelled.

I have the membership set  to recurring off and never to remove role.

Leighton Whiting
Online
Joined: 06/02/2009
Medway, Could you create me

Medway,
Could you create me an account with admin access so I can take a look at your Recent Logs? You can use support@moneyscripts.net for the user account. Let's get this figured out...

Sincerely,
Leighton Whiting

medway
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Joined: 02/18/2010
thanks sending it over now. 

thanks sending it over now. 

Leighton Whiting
Online
Joined: 06/02/2009
We've gotten to the bottom of

We've gotten to the bottom of this, it turned out that a setting in the Membership Plan was incorrect, it was set to expire but was given 0 days for the length of membership. This is something that has been revamped in the new Membership Suite 6.0, which will remove the confusion here and make it much more intuitive. Trust me, you guys will like it :)

For the second problem about users not being automatically logged in when using a custom Thank You page, I found the bug and it has been fixed in Membership Suite 5.9 which will be released tonight.

Sincerely,
Leighton Whiting

medway
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Joined: 02/18/2010
Hi, beat me to this post

Hi, beat me to this post :)

Also just to add the correct instructions are actually right below that section, I just failed to read it.

Setting should be set to 0 for "Number of Periods Until Expiration, I believe it defaults to 1.

 

Saw 5.9 is up, will test out today and report back.

Thanks again for all the help.

medway
Offline
Joined: 02/18/2010
5.10 seems to be working

5.10 seems to be working perfectly now for me, thanks again for the excellent support.

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