Paypal Suspended Payments Don't Update Status - Number Of Retries For Failed Payment | MoneyScripts.net

4 replies [Last post]

Wed, 04/21/2010 - 06:38

phldaniel

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Joined: 02/19/2010

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Answered

I recently set up a one day membership that gives a user a role for one day. It is reoccuring, and they can cancel it like anything else. I had a user set one up, paid ok, and it gave access just fine. Paypal or the user suspended (via Paypal) the payment after that. Paypal showed an attempt to collect again without success (maybe the guy had no more money?) but your product didn't update and still showed active with his role intact. I had to manually go in and fix it.

1. I have not updated to version 6 as I am waiting for 6.1.

2. Is their a way to change the number of attempts that if a failed payment happens, i can tell Paypal to try 5 more times?

I will admit that if a user cancels the membership via Paypal, it seems to update accordingly (I think.. never know if they cancel via the site or paypal but i haven't had any issues yet). But, this one got suspended..

I will be updated to 6.1 when it is out, so if this all has been addressed, we can ignore this.

Thanks.

Danny

Wed, 04/21/2010 - 09:20

Leighton Whiting

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Joined: 06/02/2009

Danny, Is there any way I

Danny,
Is there any way I could take a look at your Logs to see what the IPN looked like for the suspended payment, so I can add a check to make sure the membership is also suspended if it happens?

Sincerely,
Leighton Whiting

PS 6.1 is out, but it may still have this problem, since I've never seen a suspended payment before. I think this only happens when users pay from their Bank Account. Any ideas on that?

Wed, 04/21/2010 - 09:55

phldaniel

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Joined: 02/19/2010

Leighton, I'd be happy to

Leighton,

I'd be happy to show you whatever logs you request. I upgraded to 6.1 after i wrote this mornings question, but I believe the issue still remains (I have no way of knowing unless it happened again).

Let me know what logs you need from where, and I'd be happy to privately attach them.. Or, let me know what access you would need to where and we can work something out.

If you could give me a step by step on how to get the logs to you I'd appreciate it.

Thanks for your assistance.

Danny

Wed, 04/21/2010 - 10:10

Leighton Whiting

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Joined: 06/02/2009

Danny, If you can look in the

Danny,
If you can look in the 'Recent Logs' section of the site and see any logs that were made around the same time that the suspended payments thing was happening, if you could screenshot those and send them to me, that would be great.

Or even better, if you could make an account for me with access to view the logs, I can take a look myself. Use support@moneyscripts.net for the account.

Sincerely,
Leighton Whiting

Wed, 04/21/2010 - 10:54

phldaniel

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Joined: 02/19/2010

Uh Oh

Leighton,

I am sorry to say that logging is not enabled on my site. I probably disabled it way back thinking why I would need it, and it would just slow the site down. I am not sure what else I can give you that would be more helpful. Perhaps the details of the paypal from them itself (without the incremenating information?

Database logging, Syslogs, and Statistics are all disabled (from core) on my site. Would you recommend enabling one or all of them for future reference?

Danny

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