How to issue a refund from the drupal site

5 replies [Last post]
mikeacce
Offline
Joined: 02/23/2010
Status: 
Answered

We have had some problems with duplicate members in ms_membership and we need to be able to refund one of our customers and we would like to do it through drupal so that it is all recorded in one place. Is there any way to do this. I looked in orders and there was a way to view and delete but I didn't think that delete necessarily gave a refund...

Thanks
Connie

mikeacce
Offline
Joined: 02/23/2010
And could you also list the

And could you also list the membership status meanings. I have a guy who is in status=4. But he should be a paid member until Aug 30, 2010.

Connie

Leighton Whiting
Offline
Joined: 06/02/2009
Connie, If you issue a refund

Connie,
If you issue a refund through PayPal, Membership Suite receives an IPN notice and will take appropriate action (cancel the membership).

Status 4 is the expiring soon status. It is used to send the expiring soon email to the user X days before it expires, where X was set by you in the Membership Plan. What do you have yours set for? Seems like it would need to be at least 60 days for it to already have the expiring soon status.

Sincerely,
Leighton Whiting

mikeacce
Offline
Joined: 02/23/2010
Leigh: Can you provide the

Leigh:

Can you provide the full list. I need to be able to alter views based on the status.

THank you
Connie

mikeacce
Offline
Joined: 02/23/2010
But there is no way to

But there is no way to trigger a refund from MS?

Connie

Leighton Whiting
Offline
Joined: 06/02/2009
Currently, there is no way,

Currently, there is no way, you would have to login from your PayPal account. But I have added a feature request to show a refund link for admins next to orders, so that will make it easier in the future releases.

The statuses are as follows:

$statuses = array(
'0' => t('Expired / Inactive'),
'1' => t('Active'),
'2' => t('Cancelled'),
'3' => t('Active - Payments Completed'),
'4' => t('Expiring Soon'),
);

Sincerely,
Leighton Whiting

Twitter Feed