Status:
Answered
Can you explain what happens if a user has purchased a membership on a month to month basis with a credit card set up for ARB and their credit card expires? Will the user get an email indicating that their card is about to expire, and have a chance to provide a new expiration date or a different credit card? If their card does expire, will their membership automatically be cancelled?
On a similar note, what happens if a user on ARB has their credit card lost or stolen and they have their bank disable that card?
Thanks,
David
Authorize.net ARB doesn't have support for updating the credit card info. The payments will simply fail and then Membership Suite will mark the subscription as cancelled, and it will be scheduled to expire when it should.
If users then wish to sign up again, they can do so with a different card.
If you use CIM, this will be handled in a better way in the coming updates (users will be able to update their credit card info (change the expiration date, for example), and will be notified by email if there is a problem that needs their attention.
I really recommend CIM over ARB because of the flexibility it gives you.
Sincerely,
Leighton Whiting