We've been running with the memberships suite for 8 (ish) months.
Just recently there have been a handful (5) rec_failed notices from paypal on the days that payments were due.
These memberships are then 'expired' in the next cron run and the role(s) removed.
BUT - for at least 1 of them, we've successfully received the payment 5 days later ... I'm guessing due to Payal retries.
Although we can manually re-assign the role(s) so that the user has access to the premium content - their account still shows "Expired / Inactive" under current memberships in the user account area.
2 questions :
1. Is there a setting for the time between a failed payment and the act of expiring the membership? (to allow for the paypal retries)
2. What is the best/correct way to re-instate a member if/when this happens?
Look forward to hearing more
Regards
Adrienne
Kuroi,
There have been some changes in the past couple of months to how Membership Suite handles the rec_failed notice. What version of MS Core, MS PayPal WPS, and Membership Suite are you using?
I think the ideal way for this to be handled is that once a rec_failed notice is received, the suite will wait for a configurable amount of days while it waits for PayPal to retry, then after that set amount of days, it expires the membership. I'll do some poking around and see what can be done.
To manually set the membership as active again, you need to edit the membership in Users->Memberships and set the status to Active. That should do the trick.
Sincerely,
Leighton Whiting